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No form, no robot: your message lands directly in Julien’s inbox. Write to us at contact@helloretro.fr
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Tracking, a shipping question, a damaged parcel: include your order number (HR-...) for a faster reply.
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Selling games, consoles or a collection: estimate within 48 hours, offer valid 14 days.
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Exact condition of a piece, compatibility, extra photos: we answer before you buy.
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Postal address
For a letter (withdrawal, written complaint), our postal address is given in the legal notice and in article 9 of the terms of sale, next to the model withdrawal form. A withdrawal or a complaint sent by email is just as valid.
Consumer mediation
In accordance with article L.616-1 of the French Consumer Code, after a prior written complaint to HelloRetro left without a satisfactory answer, you may freely refer the matter to the FEVAD e-commerce mediator:
Médiateur du e-commerce de la FEVAD, 60 rue La Boétie, 75008 Paris, relationconso@fevad.com, https://www.mediateurfevad.fr.